Shipping Policies

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At DAME, we aim to ensure that your order reaches you safely, promptly, and in excellent condition. Please read our shipping policy carefully to understand how and when your order will be delivered.

1. Shipping Locations

  • We currently ship across India.

  • International shipping is not available at this time. Any updates regarding international shipping will be communicated on our website and social media channels.

2. Order Processing Time

  • All orders are processed within 3–7 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During high-volume periods (such as launches or sales), processing times may be slightly extended. Customers will be informed in case of significant delays.

3. Delivery Time

  • Estimated delivery time is 3–10 business days after dispatch, depending on your location.

  • Metro cities generally receive orders faster than non-metro or remote areas.

  • Delivery timelines are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances beyond our control.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout based on your delivery location.

  • Any promotional free-shipping offers will be clearly mentioned on the website.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.

  • Tracking updates are subject to the courier partner’s system and may take up to 24 hours to reflect.

6. Courier Partners

  • We work with trusted third-party courier partners to ensure reliable delivery.

  • Courier partner selection is at DAME’s discretion and may vary based on location.

7. Delivery Attempts

  • Our courier partners typically make up to two delivery attempts.

  • If delivery is unsuccessful due to incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us.

  • Re-shipping costs for returned orders may be borne by the customer.

8. Address Accuracy

  • Customers are responsible for providing complete and accurate shipping details.

  • DAME is not liable for delays or non-delivery caused by incorrect or incomplete address information.

9. Damaged or Tampered Packages

  • If you receive a package that appears damaged or tampered with, please do not accept the delivery and inform us immediately.

  • If the issue is noticed after delivery, contact us within 48 hours of receipt with clear images and unboxing videos for verification.

10. Split Shipments

  • In some cases, orders may be shipped in multiple packages due to product availability. Customers will be informed accordingly.

11. Delays & Force Majeure

  • DAME shall not be held responsible for delays caused by events beyond our control, including but not limited to natural disasters, strikes, government regulations, or courier disruptions.

12. Contact Us

For any shipping-related queries, please contact us at:

Email: support@dame.co.in 

We appreciate your patience and support as a growing brand. Thank you for choosing DAME.